128 lines
3.7 KiB
PHP
128 lines
3.7 KiB
PHP
<?php
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namespace app\admin\controller;
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use app\BaseController;
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use app\common\model\Tickets;
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use app\common\service\TicketNotifier;
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use app\common\service\TicketService;
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use think\facade\Session;
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class Ticket extends BaseController
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{
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/**
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* 查询工单
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*/
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public function ticketsFind(TicketService $ticketService)
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{
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// 在控制器明确接收参数
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$params = [
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"page" => $this->request->param('page', 1, 'intval'),
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"limit" => $this->request->param('limit', 20, 'intval'),
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"operator_id" => $this->request->param('operator_id', null),
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"user_id" => $this->request->param('user_id', null),
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"status" => $this->request->param('status', null),
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"searchKeyword" => $this->request->param('search', null),
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"sortOrder" => $this->request->param('sort_order', 'desc'),
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];
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$page = max(($params['page'] ?? 1), 1);
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$limit = min(max(($params['limit'] ?? 20), 1), 100);
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$order = strtolower($params['sortOrder'] ?? 'desc') === 'asc' ? 'asc' : 'desc';
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$result = $ticketService->queryTickets($params, $page, $limit, $order);
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return $this->success('查询成功', $result);
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}
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/**
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* 新增工单
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*/
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public function createTicket(TicketService $ticketService)
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{
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$data = $this->request->post();
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try {
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$result = $ticketService->createTicket($data);
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return $this->success('创建成功', $result);
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} catch (\Exception $e) {
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return $this->error($e->getMessage());
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}
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}
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/**
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* 更新工单(后台调用)
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*/
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public function updateTicket(TicketService $ticketService, $id)
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{
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$adminId = Session::get('id'); // 获取当前登录管理员ID
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$data = $this->request->post();
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$allowFields = ['company_id', 'operator_id', 'user_id', 'website', 'datanum', 'progress', 'status', 'remark'];
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try {
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$result = $ticketService->updateTicket($id, $data, $allowFields, $adminId, true);
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return $this->success('更新成功', $result);
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} catch (\Exception $e) {
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return $this->error($e->getMessage());
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}
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}
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/**
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* 统计各状态工单数量
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*/
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public function getTicketDashboardStats(TicketService $ticketService)
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{
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$result = $ticketService->getTicketDashboardStats();
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return $this->success('查询成功', $result);
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}
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/**
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* 批量更新工单
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*/
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public function batchUpdate(TicketService $ticketService)
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{
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$adminId = Session::get('user_info.id'); // 获取管理员身份
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$data = $this->request->post();
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$ids = $data['ids'] ?? [];
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if (!is_array($ids) || empty($ids)) {
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return $this->error('ids 必须是非空数组');
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}
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$allowFields = ['status', 'lock_time'];
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try {
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$result = $ticketService->batchUpdateTickets($ids, $data, $allowFields, $adminId, true);
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return $this->success('批量更新成功', $result);
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} catch (\Exception $e) {
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return $this->error($e->getMessage());
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}
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}
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/**
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* 删除一个工单(仅后台可调用)
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*/
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public function deleteTicket($id)
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{
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$ticket = Tickets::find($id);
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if (!$ticket) return $this->error('工单不存在');
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$deleted = $ticket->delete();
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if (!$deleted) {
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return $this->error('删除失败', []);
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}
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// 通知前端实时刷新（静默，广播服务不可用不影响删除流程）
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TicketNotifier::notify($id, 'delete');
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return $this->success('删除成功', []);
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}
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}
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