diff --git a/app/admin/controller/Ticket.php b/app/admin/controller/Ticket.php
index 8812e0e..2db0055 100644
--- a/app/admin/controller/Ticket.php
+++ b/app/admin/controller/Ticket.php
@@ -8,6 +8,8 @@ use app\common\model\Tickets;
 use app\common\service\TicketNotifier;
 use app\common\service\TicketService;
 use think\facade\Session;
+use app\common\service\TicketScope;
+
 
 class Ticket extends BaseController
 {
@@ -15,7 +17,7 @@ class Ticket extends BaseController
     /**
      * 查询工单
      */
-    public function ticketsFind(TicketService $ticketService)
+    public function fetchTickets(TicketService $ticketService)
     {
         // 在控制器明确接收参数
         $params = [
@@ -32,7 +34,11 @@ class Ticket extends BaseController
         $limit = min(max(($params['limit'] ?? 20), 1), 100);
         $order = strtolower($params['sortOrder'] ?? 'desc') === 'asc' ? 'asc' : 'desc';
 
-        $result = $ticketService->queryTickets($params, $page, $limit, $order);
+        try {
+            $result = $ticketService->queryTickets($params, $page, $limit, $order, TicketScope::admin());
+        } catch (\Exception $e) {
+            return $this->error($e->getMessage());
+        }
 
         return $this->success('查询成功', $result);
     }
@@ -47,13 +53,13 @@ class Ticket extends BaseController
 
         try {
             $result = $ticketService->createTicket($data);
-            return $this->success('创建成功', $result);
         } catch (\Exception $e) {
             if ($e->getCode() === 409) {
                 return $this->error($e->getMessage(), ['confirm' => true], 409);
             }
             return $this->error($e->getMessage());
         }
+        return $this->success('创建成功', $result);
     }
 
 
@@ -70,10 +76,11 @@ class Ticket extends BaseController
 
         try {
             $result = $ticketService->updateTicket($id, $data, $allowFields, $adminId, true);
-            return $this->success('更新成功', $result);
         } catch (\Exception $e) {
             return $this->error($e->getMessage());
         }
+
+        return $this->success('更新成功', $result);
     }
 
 
diff --git a/app/admin/service/AccountService.php b/app/admin/service/AccountService.php
index 9dadd0d..071fc88 100644
--- a/app/admin/service/AccountService.php
+++ b/app/admin/service/AccountService.php
@@ -12,15 +12,20 @@ class AccountService
     {
         $users = UserModel::with('company')->select();
         return $users->map(function ($user) {
+            $companyName = $user->role === 'client' && (bool) $user->can_view_all_tickets
+                ? '全部客户'
+                : ($user->company->company_name ?? '');
+
             return [
                 'id' => $user->id,
                 'company' => [
                     'id' => $user->company_id,
-                    'company_name' => $user->company->company_name
+                    'company_name' => $companyName
                 ],
                 'username' => $user->username,
                 'real_name' => $user->real_name,
                 'role' => $user->role,
+                'can_view_all_tickets' => (bool) $user->can_view_all_tickets,
                 'status' => $user->status,
             ];
         })->toArray();
@@ -40,19 +45,34 @@ class AccountService
             throw new \Exception('用户名已存在');
         }
 
+        $role = $data['role'] ?? 'user';
+        $companyId = (int) ($data['company_id'] ?? 0);
+        $canViewAllTickets = $role === 'client' && !empty($data['can_view_all_tickets']);
+
+        // 系统中只允许存在一个可查看全部工单的客户汇总账号。
+        if ($canViewAllTickets) {
+            $allAccessClient = UserModel::where('role', 'client')
+                ->where('can_view_all_tickets', 1)
+                ->find();
+            if ($allAccessClient) {
+                throw new \Exception('已存在可查看全部工单的客户账号');
+            }
+        }
+
         $insertData = [
-            'company_id' => $data['company_id'] ?? 0,
+            'company_id' => $companyId,
             'username' => $data['username'],
             'real_name' =>  $data['real_name'] ?? $data['username'],
             'password' => password_hash('123456', PASSWORD_DEFAULT),
-            'role' => $data['role'] ?? 'user',
+            'role' => $role,
+            'can_view_all_tickets' => $canViewAllTickets ? 1 : 0,
             'status'   => 1,
         ];
 
         $user = UserModel::create($insertData);
 
         /** @var \think\Model $user */
-        return $user->visible(['id', 'username', 'real_name', 'role', 'status'])->toArray();
+        return $user->visible(['id', 'username', 'real_name', 'role', 'can_view_all_tickets', 'status'])->toArray();
     }
 
     /* 更新用户状态 */
diff --git a/app/common/model/Tickets.php b/app/common/model/Tickets.php
index 4d7e8ca..3a5a71c 100644
--- a/app/common/model/Tickets.php
+++ b/app/common/model/Tickets.php
@@ -16,7 +16,6 @@ class Tickets extends Model
     protected $createTime = 'create_time';
     protected $updateTime = 'update_time';
 
-
     # 定义字段类型
     protected $type = [
         'id' => 'integer',
@@ -30,10 +29,17 @@ class Tickets extends Model
         'remark' => 'string',
         'lock_time' => 'integer',
         'create_time' => 'integer',
-        'update_time' => 'integer',   
+        'update_time' => 'integer',
     ];
 
 
+    # 定义状态常量
+    const STATUS_UNASSIGNED = 0;
+    const STATUS_PROCESSING = 1;
+    const STATUS_COMPLETED  = 2;
+    const STATUS_CLOSED     = 3;
+
+
     /*
         时间戳获取器
     */
diff --git a/app/common/model/User.php b/app/common/model/User.php
index 9bf8e52..23bb0a4 100644
--- a/app/common/model/User.php
+++ b/app/common/model/User.php
@@ -12,6 +12,10 @@ class User extends Model
 {
     protected $table = 'users';
 
+    protected $type = [
+        'can_view_all_tickets' => 'boolean',
+    ];
+
     public function company(){
         return $this->belongsTo(Companys::class,'company_id','id');
     }
diff --git a/app/common/service/AuthService.php b/app/common/service/AuthService.php
index f360bba..9f1ab5a 100644
--- a/app/common/service/AuthService.php
+++ b/app/common/service/AuthService.php
@@ -18,7 +18,6 @@ class AuthService
             ->find();
 
 
-
         if (!$user || !password_verify($password, $user['password'])) {
             throw new \Exception('用户名或密码错误');
         }
@@ -31,13 +30,16 @@ class AuthService
         $userInfo = [
             'id'           => $user['id'], // 用户ID
             'company_id'   => $user['company_id'], // 所属公司ID
-            'company_name' => $user['company']['company_name'], // 所属公司名称
+            'company_name' => $user['role'] === 'client' && (bool) $user['can_view_all_tickets']
+                ? '全部客户'
+                : ($user['company']['company_name'] ?? ''), // 所属公司名称
             'username'     => $user['username'],
             'role'         => $user['role'],
+            'can_view_all_tickets' => (bool) $user['can_view_all_tickets'],
         ];
 
         Session::set('user_info', $userInfo);
 
-        return $userInfo;
+        return $userInfo;     // 为了方便前端展示用户信息
     }
 }
diff --git a/app/common/service/TicketScope.php b/app/common/service/TicketScope.php
new file mode 100644
index 0000000..0974e11
--- /dev/null
+++ b/app/common/service/TicketScope.php
@@ -0,0 +1,35 @@
+<?php
+
+namespace app\common\service;
+
+/**
+ * 把当前用户能看哪些工单封装成一个明确的对象TicketScope，避免用零散变量或含义不清的数组传递数据范围
+ * final 表示不允许被其他类继承
+ */
+final class TicketScope
+{
+    # readonly  仅在PHP8.1中存在，当前版本8.0.2
+    private function __construct(
+        public  string $type,
+        public  ?int $staffId = null,
+        public  ?int $clientId = null
+    ) {}
+
+    /** 管理员：不限制状态、不限制归属 */
+    public static function admin(): self
+    {
+        return new self('admin');
+    }
+
+    /** 员工：未分配全部可见，其余状态仅自己 */
+    public static function staff(int $staffId): self
+    {
+        return new self('staff', staffId: $staffId);
+    }
+
+    /** 客户：$clientId 只能看自己的，传null可以看当前公司所有的 */
+    public static function client(?int $clientId): self
+    {
+        return new self('client', clientId: $clientId);
+    }
+}
diff --git a/app/common/service/TicketService.php b/app/common/service/TicketService.php
index 9befeb0..2ab65f2 100644
--- a/app/common/service/TicketService.php
+++ b/app/common/service/TicketService.php
@@ -2,11 +2,15 @@
 
 namespace app\common\service;
 
+use app\admin\controller\Ticket;
 use app\common\model\Tickets;
 use app\common\model\CompanyOperators;
 use app\common\model\Companys;
 use app\common\model\User;
 use think\facade\Db;
+use app\common\service\TicketScope;
+
+
 
 class TicketService
 {
@@ -17,12 +21,14 @@ class TicketService
      * @param int $limit 每页数量
      * @param string $order 排序方式
      */
-    public function queryTickets(array $params, int $page, int $limit, string $order)
+    public function queryTickets(array $params, int $page, int $limit, string $order, TicketScope $scope)
     {
         try {
             // 查询构造器
             $query = Tickets::with(['ticketStaff', 'ticketCompany', 'ticketOperator']);
 
+            $this->applyScope($query, $scope);
+
             $equalFilters = ['operator_id', 'user_id', 'status'];
             foreach ($equalFilters as $field) {
                 if (isset($params[$field]) && $params[$field] !== '') {
@@ -56,6 +62,21 @@ class TicketService
     }
 
 
+    private function applyScope($query, TicketScope $scope): void
+    {
+        match ($scope->type) {
+            'admin' => null,
+            'staff' => $query->where(fn($q) => $q
+                ->where('status', Tickets::STATUS_UNASSIGNED)
+                ->where('user_id', $scope->staffId)),
+        };
+    }
+
+
+
+
+
+
     /**
      * 创建工单业务逻辑
      * @param array $data 工单数据
diff --git a/app/index/controller/ClientTicket.php b/app/index/controller/ClientTicket.php
index e943d8a..061493d 100644
--- a/app/index/controller/ClientTicket.php
+++ b/app/index/controller/ClientTicket.php
@@ -13,9 +13,11 @@ class ClientTicket extends BaseController
      */
     public function getClientTickets(ClientTicketService $ClientTicketService)
     {
-        $clientCompanyId = Session::get('user_info.company_id'); // 获取当前登录客户ID
+        $clientCompanyId = (int) Session::get('user_info.company_id'); // 获取当前登录客户ID
+        $canViewAll = Session::get('user_info.role') === 'client'
+            && (bool) Session::get('user_info.can_view_all_tickets');
         try {
-            $tickets = $ClientTicketService->getClientTickets($clientCompanyId);
+            $tickets = $ClientTicketService->getClientTickets($clientCompanyId, $canViewAll);
             return $this->success('获取成功', $tickets);
         } catch (\Exception $e) {
             return $this->error($e->getMessage());
diff --git a/app/index/service/ClientTicketService.php b/app/index/service/ClientTicketService.php
index ec066f6..30ea330 100644
--- a/app/index/service/ClientTicketService.php
+++ b/app/index/service/ClientTicketService.php
@@ -8,17 +8,20 @@ use app\common\model\Tickets;
 class ClientTicketService
 {
     /* 获取客户关联工单 */
-    public function getClientTickets($clientCompanyId)
+    public function getClientTickets(int $clientCompanyId, bool $canViewAll = false)
     {
-        # 查询当前登录用户所对应的公司的工单
-        $tickets = Tickets::where('company_id', $clientCompanyId)->select();
+        // 普通客户仅查询所属公司的工单；唯一的汇总客户账号可查看全部。
+        $query = Tickets::whereIn('status', [0, 1, 2]);
+        if (!$canViewAll) {
+            $query->where('company_id', $clientCompanyId);
+        }
+
+        $tickets = $query->select();
 
         $newList = [];
         foreach ($tickets as $ticket) {
-            if (in_array($ticket->status, [0, 1, 2])) {
-                $ticket->visible(['id', 'website', 'datanum', 'progress', 'status']);
-                $newList[] = $ticket->toArray();
-            }
+            $ticket->visible(['id', 'website', 'datanum', 'progress', 'status']);
+            $newList[] = $ticket->toArray();
         }
 
         return $newList;
diff --git a/app/staff/controller/Ticket.php b/app/staff/controller/Ticket.php
new file mode 100644
index 0000000..d1abbe5
--- /dev/null
+++ b/app/staff/controller/Ticket.php
@@ -0,0 +1,64 @@
+<?php
+
+namespace app\staff\controller;
+
+use app\BaseController;
+use app\common\service\TicketService;
+use app\common\service\TicketScope;
+use think\facade\Session;
+
+class Ticket extends BaseController
+{
+
+    public function fetchTickets(TicketService $TicketService)
+    {
+        $params = [
+            "page" => $this->request->param('page', 1, 'intval'),
+            "limit" => $this->request->param('limit', 20, 'intval'),
+            "operator_id" => $this->request->param('operator_id', null),
+            "status" => $this->request->param('status', null),
+            "searchKeyword" => $this->request->param('search', null),
+            "sortOrder" => $this->request->param('sort_order', 'desc'),
+        ];
+
+        $staffId = (int) Session::get('user_info.id');  // 若没有，则为0
+        if ($staffId <= 0) {
+            return $this->error('无法获取当前员工信息');
+        }
+
+        $page = max(($params['page'] ?? 1), 1);
+        $limit = min(max(($params['limit'] ?? 20), 1), 100);
+        $order = strtolower($params['sortOrder'] ?? 'desc') === 'asc' ? 'asc' : 'desc';
+
+        try {
+            $result = $TicketService->queryTickets($params, $page, $limit, $order, TicketScope::staff($staffId));
+        } catch (\Exception $e) {
+            return $this->error($e->getMessage());
+        }
+
+        return $this->success('查询成功', $result);
+    }
+
+
+
+
+
+    /**
+     * 更新工单(员工调用)
+     */
+    public function updateTicket(TicketService $ticketService, $id)
+    {
+
+        $isUser = Session::get('user_info.role') === 'user';
+        $data = $this->request->post();
+
+        $allowFields = ['datanum', 'progress', 'status', 'remark', 'lock_time', 'user_id'];
+
+        try {
+            $result = $ticketService->updateTicket($id, $data, $allowFields, $isUser, false);
+            return $this->success('更新成功', $result);
+        } catch (\Exception $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+}
diff --git a/database/migrations/20260819_add_can_view_all_tickets_to_users.sql b/database/migrations/20260819_add_can_view_all_tickets_to_users.sql
new file mode 100644
index 0000000..b530a11
--- /dev/null
+++ b/database/migrations/20260819_add_can_view_all_tickets_to_users.sql
@@ -0,0 +1,6 @@
+-- Up: 为客户汇总账号增加显式的全量工单查看标记。
+ALTER TABLE `users`
+    ADD COLUMN `can_view_all_tickets` TINYINT(1) UNSIGNED NOT NULL DEFAULT 0 AFTER `role`;
+
+-- Rollback（需要回滚时单独执行）：
+-- ALTER TABLE `users` DROP COLUMN `can_view_all_tickets`;