NewTicket/app/common/service/TicketService.php

<?php

namespace app\common\service;

use app\common\model\Tickets;
use app\common\model\CompanyOperators;
use app\common\model\Companys;
use app\common\model\User;

use think\facade\Cache;

class TicketService
{
    /**
     * 获取工单列表业务逻辑
     * @param array $params 外部传入的过滤参数
     */
    public function getTicketList(array $params)
    {
        $page  = max(intval($params['page'] ?? 1), 1);
        $limit = min(max(intval($params['limit'] ?? 20), 1), 100);
        $order = strtolower($params['sortOrder']) === 'asc' ? 'asc' : 'desc';

        // 查询构造器
        $query = Tickets::with(['ticketStaff', 'ticketCompany', 'ticketOperator']);

        $equalFilters = ['operator_id', 'user_id', 'status'];
        foreach ($equalFilters as $field) {
            if (!empty($params[$field])) {
                $query->where($field, $params[$field]);
            }
        }

        // 关键词(模糊搜索)
        if (!empty($params['searchKeyword'])) {
            $query->where(function ($q) use ($params) {
                $q->where('website', 'like', '%' . $params['searchKeyword'] . '%')
                    ->whereOr('remark', 'like', '%' . $params['searchKeyword'] . '%');
            });
        }

        $list = $query->order('create_time', $order)
            ->hidden(['ticketStaff', 'ticketCompany', 'ticketOperator', 'company_id', 'operator_id', 'user_id'])
            ->append(['username', 'company_name', 'operator_name'])
            ->paginate(
                $limit,
                false,
                [
                    'page' => $page,
                    'query' => $params
                ]
            );

        return $list;
    }


    /**
     * 新增工单
     * 
     */
    public function createTicket($data)
    {
        if (empty($data['website'])) {
            throw new \Exception('网站不能为空');
        }

        $website = trim($data['website']);

        // 并发锁
        $lockKey = 'create_ticket_lock_' . md5($website);

        if (Cache::has($lockKey)) {
            throw new \Exception('当前该网址正在被创建工单中，请稍后重试');
        }

        Cache::set($lockKey, 1, 5); // 锁定5秒

        try {
            // 查找是否有未完成的同网站工单
            $unfinishedTicket = Tickets::where('website', $website)
                ->whereIn('status', [0, 1])
                ->find();

            if ($unfinishedTicket) {
                Cache::delete($lockKey);
                throw new \Exception('已存在未完成的同网站工单，无法创建');
            }

            // 当前无相同网站
            $ticketResult = Tickets::create($data);
            return $ticketResult;
        } catch (\Exception $e) {
            Cache::delete($lockKey);
            throw $e;
        }
    }


    /**
     * 更新工单
     * @param $id 工单id
     * @param $data 外部传入的更新数据
     * @param $uid 当前登录用户id
     * @param $role 当前登录用户角色
     * @return array
     */
    public function updateTicket($id, $data, $allowFields, $isRole, $isSuper = false)
    {
        $ticket = Tickets::where('id', $id)->find();

        if (!$ticket) {
            throw new \Exception('工单不存在');
        }

        // 提取 $allowFields 允许修改的字段
        $updateData = [];
        foreach ($allowFields as $field) {
            if (array_key_exists($field, $data)) {
                $updateData[$field] = $data[$field];
            }
        }

        // 如果没有有效数据需要更新
        if (empty($updateData)) {
            throw new \Exception('没有合法的更新字段');
        }


        return $ticket->save($updateData);
    }

    /**
     * 获取所有运营人员名称 (下拉筛选用)-仅限后台使用
     * 
     */
    public function getAllOperators()
    {
        $operators = CompanyOperators::with('company')->select();

        $operators->each(function ($item) {
            $item->hidden(['company_id', 'company', 'create_time', 'status']);

            $item->append(['company_name']);
            return $item;
        });

        return $operators;
    }


    public function TestgetAllOperators()
    {
        $operators = Companys::with('companyoperators')->select();
        return $operators;
    }


    /**
     * 统计各状态工单数量
     */
    public function getTicketDashboardStats()
    {
        return [
            'total' => Tickets::count(),
            'status_counts' => Tickets::field('status, COUNT(*) as count')
                ->group('status')
                ->select()
        ];
    }

    /**
     * 批量更新工单（事务内执行）
     */
    public function batchUpdateTickets(array $ids, array $data, array $allowFields, $uid, $isSuper = false)
    {
        if (empty($ids)) {
            throw new \Exception('请选择要更新的工单');
        }

        $updateData = [];
        foreach ($allowFields as $field) {
            if (array_key_exists($field, $data)) {
                $updateData[$field] = $data[$field];
            }
        }

        if (empty($updateData)) {
            throw new \Exception('没有合法的更新字段');
        }

        $tickets = Tickets::whereIn('id', $ids)->select();

        if ($tickets->isEmpty()) {
            throw new \Exception('未找到任何工单');
        }

        \think\facade\Db::transaction(function () use ($tickets, $updateData, $uid, $isSuper) {
            foreach ($tickets as $ticket) {
                if (!$isSuper) {
                    if (!is_null($ticket->user_id) && $ticket->user_id != $uid) {
                        throw new \Exception("工单 #{$ticket->id} 没有权限修改");
                    }
                }
                $ticket->save($updateData);
            }
        });

        return ['updated_count' => count($tickets)];
    }

    public function getStaffList()
    {
        $map = [
            'role' => ['user', 'admin'],
            'status' => 1
        ];

        $staffs =  User::where($map)->field('id, username', 'real_name')->select();
        return $staffs;
    }
}