app/admin/controller/Ticket.php

@@ -49,6 +49,9 @@ class Ticket extends BaseController
             $result = $ticketService->createTicket($data);
             return $this->success('创建成功', $result);
         } catch (\Exception $e) {
+            if ($e->getCode() === 409) {
+                return $this->error($e->getMessage(), ['confirm' => true], 409);
+            }
             return $this->error($e->getMessage());
         }
     }

app/common/service/TicketService.php

@@ -61,8 +61,8 @@ class TicketService
      */
     public function createTicket(array $data)
     {
-        if (isset($data['website']) && $data['website'] === '') { // isset检查键存在且不为null
+        if (!isset($data['website']) || trim((string)$data['website'] === '')) { // isset检查键存在且不为null
-            throw new \Exception('网站不能为空');
+            throw new \Exception('网站输入不能为空');
         }
 
         $website = trim($data['website']);
@@ -72,7 +72,9 @@ class TicketService
             ->find();
 
         if ($unfinishedTicket) {
-            throw new \Exception('已存在未完成的同网站工单，无法创建');
+            if (empty($data['confirm'])) {
+                throw new \Exception('已存在未分配或进行中的相同工单，是否继续创建？', 409);
+            }
         }
 
         // 当前无相同网站