最新版本

app/common/service/TicketService.php

@@ -4,6 +4,7 @@ namespace app\common\service;
 
 use app\common\model\Tickets;
 use app\common\model\CompanyOperators;
+use app\common\model\Companys;
 use app\common\model\User;
 
 use think\facade\Cache;
@@ -26,20 +27,20 @@ class TicketService
         }
 
         // 运营人员筛选
-        if (!empty($params['operator_name'])) {
-            $query->where('operator_name', $params['operator_name']);
+        if (!empty($params['operator_id'])) {
+            $query->where('operator_id', $params['operator_id']);
         }
 
         // 负责人筛选
-        if (!empty($params['username'])) {
-            $query->where('username', $params['username']);
+        if (!empty($params['user_id'])) {
+            $query->where('user_id', $params['user_id']);
         }
 
         // 关键词搜索
         if (!empty($params['searchKeyword'])) {
             $query->where(function ($q) use ($params) {
                 $q->where('website', 'like', '%' . $params['searchKeyword'] . '%')
-                    ->whereOr('operator_name', 'like', '%' . $params['searchKeyword'] . '%');
+                    ->whereOr('remark', 'like', '%' . $params['searchKeyword'] . '%');
             });
         }
 
@@ -109,7 +110,6 @@ class TicketService
     }
 
 
-
     /**
      * 更新工单
      * @param $id 工单id
@@ -170,13 +170,70 @@ class TicketService
     }
 
 
+    public function TestgetAllOperators()
+    {
+        $operators = Companys::with('companyoperators')->select();
+        return $operators;
+    }
+
+
     /**
-     * 获取员工列表（下拉筛选用）
+     * 统计各状态工单数量
      */
+    public function getTicketDashboardStats()
+    {
+        return [
+            'total' => Tickets::count(),
+            'status_counts' => Tickets::field('status, COUNT(*) as count')
+                ->group('status')
+                ->select()
+        ];
+    }
+
+    /**
+     * 批量更新工单（事务内执行）
+     */
+    public function batchUpdateTickets(array $ids, array $data, array $allowFields, $uid, $isSuper = false)
+    {
+        if (empty($ids)) {
+            throw new \Exception('请选择要更新的工单');
+        }
+
+        $updateData = [];
+        foreach ($allowFields as $field) {
+            if (array_key_exists($field, $data)) {
+                $updateData[$field] = $data[$field];
+            }
+        }
+
+        if (empty($updateData)) {
+            throw new \Exception('没有合法的更新字段');
+        }
+
+        $tickets = Tickets::whereIn('id', $ids)->select();
+
+        if ($tickets->isEmpty()) {
+            throw new \Exception('未找到任何工单');
+        }
+
+        \think\facade\Db::transaction(function () use ($tickets, $updateData, $uid, $isSuper) {
+            foreach ($tickets as $ticket) {
+                if (!$isSuper) {
+                    if (!is_null($ticket->user_id) && $ticket->user_id != $uid) {
+                        throw new \Exception("工单 #{$ticket->id} 没有权限修改");
+                    }
+                }
+                $ticket->save($updateData);
+            }
+        });
+
+        return ['updated_count' => count($tickets)];
+    }
+
     public function getStaffList()
     {
         $map = [
-            'role' => 'user',
+            'role' => ['user', 'admin'],
             'status' => 1
         ];